AZ Systems Management User Group presents: System Center Service Manager

We are planning on having our November meeting of 2013.  This meeting will be held at the Microsoft Office: 60 East Rio Salado Parkway, Tempe, AZ 85281, 12th floor on Thursday, November 7th. The meeting will start at 3:00 PM with the welcome time at 2:30 PM-come early and socialize a bit.

Are you looking to complete your System Center strategy by leveraging the capabilities of Service Manager?  If so, our very own Steve Patterson is going to demonstrate Service Manager from an infrastructure CMDB approach as well as touch on some of the helpdesk features.

Learn how to integrate Service Manager with VMM, Orchestrator, SharePoint and Configuration Manager.  The topics that Steve is going to cover are:

Service Management

  • Control the basic Core offerings within a company
  • Accounting Services
  • Data / Document Management
  • Data Protection Backups and Restores
  • Intranet Requests
  • Server/Service Management
  • Allow end users to request any of these various Company offerings
  • Monitoring the Tasks created by these Requests

Back End Service Template Configuration

Connectors – SCOM/SCCM/AD

  • Review Connectors in SM
  • Review Connector on SCOM side

Library Options

  • Custom Lists
  • Service Catalog
  • Templates
  • Knowledge Base

Incident Management

  • Incident Templates
  • Incident Tasks
  • Incident Workflows
  • Incident Escalation
  • Incident Tasks

Change Control

Reporting Examples

Data Cube Examples

Steve has been working in the technology field for over 15 years or “a long time”  depending on how you want to look at it.  He has been working with SMS/Configuration Manager since 2005 starting with version SMS 2003 all the way through the current CM 2012 SP1.  Specialties within CM include OSD/Image Management, packaging and VBS Scripting.  He also has been working with Operations Manager since 2007 and uses Virtual Management Manager 2008 and 2012 SP1 extensively to manage multiple Hyper-V Clusters.  In 2010, Steve deployed Service Manager with the help of Microsoft..  Multiple Service Manager workflows and templates were developed that carry through to Service Manager 2012 SP1.

Prior to joining the Firm, Steve worked as an Implementation Consultant with a software company where he was involved in all aspects of the software deployment from light development, to server staging, database management and customized reporting.  These tasks provided him with a strong skillset with project management, database management and SQL reporting, which helps with all of the System Center Products.

Registration Link:


Mike Terrill

Arizona Systems Management User Group

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